Privacy Policy

How we collect, use, and protect your personal data.

Last updated: 1 November 2024

Struxel Construction Ltd ("we", "us", or "our") is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our services.

1. Who We Are

Struxel Construction Ltd is a company registered in England and Wales. Our registered office is at Unit 3a 34-35 Hatton Garden, Suite 6566, London, England, EC1N 8DX. For data protection purposes, we are the data controller of your personal information.

If you have any questions about this policy or our data practices, please contact us at info@struxelconstructionltd.co.uk.

2. Information We Collect

We may collect the following categories of personal data:

  • Identity data: your name, as provided when you make a purchase or submit an enquiry.
  • Contact data: your email address, telephone number, and postal address.
  • Transaction data: details of services you have purchased from us. Payment card data is not stored by us — it is processed exclusively by Stripe.
  • Communications data: any messages or documents you send us via email or our contact form.
  • Technical data: standard web access logs including IP address, browser type, and pages visited, collected automatically when you use our website.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your service orders and deliver the agreed consultancy output.
  • To respond to your enquiries and provide customer support.
  • To send you order confirmations and service-related communications (these are not optional if you are a customer).
  • To improve our website and services through anonymised usage analytics.
  • To comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract performance: processing necessary to deliver the services you have purchased.
  • Legitimate interests: where we have a legitimate business interest that does not override your fundamental rights (e.g. improving our services, fraud prevention).
  • Legal obligation: where we are required to process data to comply with law.
  • Consent: where you have explicitly consented, such as to receive marketing communications.

5. Payment Processing

All payment transactions on our website are processed by Stripe, Inc., a PCI-DSS-compliant payment processor. We do not receive, store, or have access to your full card details at any point. Stripe processes your payment data under their own privacy policy, available at stripe.com/privacy.

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

  • Stripe: for payment processing.
  • Email service providers: to deliver correspondence and service deliverables to you.
  • Professional advisers: including lawyers, accountants, and insurers, where necessary.
  • Regulatory authorities: where required by law.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, client transaction data is retained for 7 years for tax and accounting purposes. We will securely delete or anonymise your data when it is no longer required.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data.
  • The right to rectification of inaccurate data.
  • The right to erasure ("right to be forgotten"), subject to certain conditions.
  • The right to restrict processing in certain circumstances.
  • The right to data portability.
  • The right to object to processing based on legitimate interests.
  • Rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us at info@struxelconstructionltd.co.uk. We will respond within one month.

9. Cookies

Our website uses minimal cookies. We use session cookies necessary for the operation of the site (such as the shopping basket). We do not use tracking or advertising cookies without your consent. You can control cookies through your browser settings.

10. Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. All data is transmitted via encrypted HTTPS connections.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the date of the last update noted at the top.

12. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk, or by calling 0303 123 1113.